PRIVACY POLICY

Effective: 1 October 2024
Last updated: 17 April 2026

The Social Refresh (the “Site”, “we”, “us” or “our”) highly respects your privacy. When it comes to your personal information, we believe in transparency. That’s why we’ve outlined what personal information we collect, what we do with it and your choices and rights.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase from thesocialrefresh.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with any part of this Privacy Policy, do not use or access this website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections outline the specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your full name, address, phone number, email, company name.
- Account information including your username, password, security questions.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

This website uses Cookies, pixels and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses. We use Cookies to improve our Site and Services, run analytics, and better understand user interaction with the Services. We also permit third parties and service providers to use Cookies on our Site to help us understand and improve your experience on our Site.

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Information We Collect through Site Analytics

This website collects personal information to power our site analytics, including:

-Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address

This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Site and Services, such as Squarespace, Meta, and Dubsado.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfil your purchases.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, to create, maintain and otherwise manage your account, and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Communication. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners, including Squarespace, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We do not sell your personal information to any third party.

Third Party Websites and Links

This website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy, security, and terms and conditions of such websites. It is up to you to read and fully understand their policies. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Privacy

This Website is intended for use by a general audience and does not offer Services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to access the personal information that we have collected about you.
- Right to say no to the sale of your personal information.
- Right to request that we delete all or some of the personal information that we have collected about you.
- Right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
- Right to request that we amend any of the information that we have collected about you.
- Right to withdraw your consent to the processing of your data.
- Right to request that we restrict the processing of your data.
- The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
- Right to not have to identify yourself, or to use a pseudonym in certain circumstances.
- Right to stop receiving unwanted direct marketing. You may opt out.
- Right to receive the pesronal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.

You may exercise the rights specified above by submitting a consumer request to hello@thesocialrefresh.com.

We will need to verify your identity before effectuating your request. To verify your identity, you will need to provide us with the following information:
- Name
- Billing address
- Email address

Please note that we may be unable to process your request if you do not provide us with the above information. We will respond to your request in a timely manner as required under applicable law. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

If you have any complaints regarding our collection, use, or sharing of your personal information, please contact us at hello@thesocialrefresh.com.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@thesocialrefresh.com.

For the purpose of applicable data protection laws, we are the data controller of your personal information.